Thank you for choosing Letsonic LLC. We are committed to providing high-quality adult products and creating a safe and worry-free shopping experience for you. If you are not satisfied with the product you received, eligible orders can be returned.
Please read the following return policy carefully before submitting a return request.
- Return Period
Letsonic LLC accepts return requests within 30 days of receiving the product.
To return an item, please contact us within the return period and provide the following information:
Order number;
Purchase details;
Reason for return;
Product photos (if available).
Items returned without prior confirmation may not be processed promptly.
- Returns of Opened Items
We understand that customers may need to confirm whether the product meets their expectations after purchase.
Therefore, even if the item has been opened, it can still be returned as long as it meets the return requirements.
Please note:
Please contact customer service in advance to confirm the return process;
The item should be kept in as good condition as possible;
We recommend that you retain all accessories, packaging, and related items;
Returns may be affected if the item is visibly damaged or has issues caused by improper user operation.
We will assist you with your return request based on the specific circumstances.
- Return Process
To return an item, please follow these steps:
Step 1: Contact Customer Service
Please contact us via the following email address:
Customer Service Email: orders@letsonic.com
Please provide your order information.
Step 2: Obtain a Return Address
Once your return request is approved, we will provide:
Return confirmation information;
The designated return address;
Relevant return instructions.
Please do not send the item back without first contacting customer service, as this may result in the return being unable to be processed.
Step 3: Send the Item Back
Please send the item to the provided return address. We recommend that you keep proof of shipment to track the logistics status.
- Refund Processing
We will process your refund request after receiving and inspecting the returned goods. Refunds will be processed after approval.
The refund amount will be calculated based on the actual payment amount and applicable policies.
Refunds are usually returned to the original payment account.
Actual arrival time may vary depending on the processing speed of the bank or payment service provider.
- Ineligible Return Conditions
Return requests submitted after the return period may not be accepted.
Goods damaged beyond repair and unable to be inspected.
Missing necessary accessories or components.
Damage caused by improper use.
Please contact us if you have special circumstances, and we will do our best to assist you.
- Return Shipping Costs
Except for product quality issues or incorrect shipments, customers are generally responsible for return shipping costs.
If you received the wrong goods or encountered quality problems, please contact us to confirm a suitable solution.
- Return Address and Contact Information
Address: 21909 LANARK ST APT 3 CANOGA PARK, CA 91304
Email: orders@letsonic.com
Our team will provide you with return instructions as soon as possible.